Updated: 21 October 2026
Before confirming
Select dates, guest numbers and property. Check the final price, included services, taxes or charges, payment schedule, cancellation deadlines and house rules displayed in the booking offer. Do not pay until the contracting provider and booking conditions are clear.
Confirmation and payment
A reservation is confirmed only when the provider sends confirmation according to the accepted offer. Payment methods and any deposit are specified during booking. Do not send payment-card details through email, Viber or WhatsApp. Keep the confirmation and payment receipt.
Changes, cancellations and no-shows
There is no single cancellation policy for the entire collection. Refund eligibility, deadlines, no-show charges and changes follow the conditions accepted for the individual booking. Ask our team before confirming if anything is unclear. Accommodation booked for specific dates generally falls outside the standard 14-day withdrawal right; any contractual cancellation rights still apply.
Arrival and house rules
Check-in and check-out times, children, pets, smoking, parking and occupancy limits differ by property. Confirm special requirements in advance. Contact us promptly if your arrival changes or you encounter an issue.